Fare Disclosure

1How we show fares

Airfares shown on our website are the total price per person in US dollars. They include the base fare, all mandatory government taxes and fees, airline-imposed charges and our booking service fee. We do not add mandatory charges later in the booking process.

Prices labeled "From" are the lowest fares we found for that route when the price was published. They are available only on certain dates and in limited numbers, so the price for your dates may be higher. Airlines change their prices often — sometimes several times a day.

2Your confirmed price

Before you pay, your travel expert confirms the exact flights, the fare rules and the final total price for all travellers, including every tax and fee. A price is guaranteed only once your booking is confirmed, payment has been received and your ticket has been issued. After that, the price will not change, except where a government introduces or changes a tax and the law allows it to be passed on.

Terms & ConditionsPrice Match Promise

3What's included and what's extra

Taxes & FeesPost-Ticketing Service Fees

4Fare types and rules

Airlines sell seats in different cabins — such as economy, premium economy, business and first — and in different fare types within each cabin. Cheaper fare types often come with more restrictions, for example:

• Basic economy fares may not include a full-size carry-on bag or seat selection, and usually can't be changed or refunded
• Non-refundable fares can't be refunded, though some allow changes for a fee or give a travel credit
• Refundable and flexible fares cost more but can be changed or refunded with fewer restrictions

Each fare's rules are set by the airline. Your travel expert explains the key rules — including baggage, changes and refunds — before you book.

Cancellation & Refund Policy

5Baggage fees

Before you book, your travel expert will tell you the carry-on and checked bag allowance and fees for your flights. You can also check the official rules for each airline on our Baggage Policy page.

Baggage Policy & airline bag fees

6Codeshare flights

Airlines often sell seats on flights operated by partner airlines, known as codeshare flights. For example, a flight may be sold under one airline's name and flight number but operated by another airline.

If any flight in your itinerary is operated by a different airline, we will tell you the name of the operating airline before you book, and it will be shown in your confirmation. On codeshare flights, you usually check in with the operating airline, and the baggage rules of the airline that sold the ticket generally apply.

7Children and infants

Children who have their own seat usually pay the same fare as adults or a slightly reduced fare, depending on the airline and route. Infants under 2 travelling on an adult's lap often travel free on U.S. domestic flights, but on international flights they usually pay a reduced fare plus taxes. Your travel expert will confirm the price for every traveller before you book.

8Connections and separate tickets

Most trips with connections are booked on a single ticket, so the airline is responsible for getting you to your final destination if a delay makes you miss a connection.

Sometimes the best price uses separate tickets, often on airlines that don't work together. If one flight is delayed and you miss the next, the second airline may not rebook you for free. We will always tell you before you book if your itinerary uses separate tickets, so you can decide whether it is right for you.

9Currency and payment

All prices are in US dollars. If your card is in another currency, your bank or card provider may convert the amount and charge foreign transaction fees. Depending on how your booking is processed, the charge may come from us, from the airline or supplier, or both, and may appear as more than one transaction on your statement — the total will match the price you agreed.

10Contact us

If you have any questions about a fare or what's included, please get in touch: