The short version
- No fee to cancel within 24 hours of booking while your ticket can still be voided.
- After that, our fees start at $30 for a cancellation with a travel credit and $75 for a change, per ticket.
- Airline fees and any difference in fare are extra — we always tell you the full cost before making a change.
- No fee when the airline cancels or significantly changes your flight, or if we made a mistake.
1What post-ticketing fees are
Post-ticketing service fees are our fees for work we do after your ticket has been issued — such as cancelling your booking, processing a refund or travel credit, changing your flights, requesting a waiver from the airline or correcting a name. They are separate from:
- Our booking service fee, which is included in the price you pay when you book
- The airline's own fees, such as change or cancellation fees, and any difference in fare
2Our fees
| Service | Economy | Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
| Cancellation within 24 hours of bookingWhile the airline still allows the ticket to be voided | No fee | No fee | No fee | No fee |
| Cancellation for a future airline creditAfter 24 hours, where the fare allows a travel credit (1) | $30 | $30 | $50 | $50 |
| Cancellation with a refundAfter 24 hours, where the fare allows a refund (1) | $75 | $100 | $125 | $125 |
| Changes to an existing ticket (exchange)New dates, times or route (2) | $75 | $75 | $100 | $100 |
| Agent-assisted waiver requestSpecial services — see the list below (3) | $50 | $75 | $100 | $150 |
| Name spelling correctionWhere the airline allows it | $50 | $50 | $50 | $50 |
| Airline cancellation or schedule changeRebooking or refund when the airline cancels or significantly changes your flight | No fee | No fee | No fee | No fee |
- All fees are in US dollars, per ticket, per traveller. Domestic means every flight on the ticket is within the United States; international means the ticket includes at least one flight to or from another country. Premium economy uses the economy fees.
- (1) Most airline tickets are non-refundable. A refund or travel credit is available only if the airline's fare rules allow it, you contact us before the flight departs (most no-show tickets can't be refunded) and the airline approves it.
- (2) Changes depend on the fare rules and seat availability. Some fares, such as basic economy, cannot be changed.
- (3) Waiver requests are made on your behalf and are subject to the airline's review and approval.
3Special services and waivers
In some situations, an airline may agree to waive its own fees or rules — for example, to allow a refund or credit on a ticket that normally doesn't permit one. We can ask the airline for a waiver on your behalf for reasons such as:
- Death or bereavement
- Duplicate booking
- Medical reasons
- Name change
- No-show
- Routing changes
- Unaccompanied minor (UMNR)
- Visa issues
- Denied boarding
All special services are on a request basis only. The airline decides whether to approve each request under its own fare rules, policies and procedures, and may ask for supporting documents, such as a medical certificate. Our waiver request fee is charged when the request is made, and refunded if the airline denies it.
4Example
Two travellers change the dates of a U.S. domestic economy round-trip ticket. Their fare has no airline change fee, and the new flights cost $40 more per person:
| Part of the cost | Per traveller | Total for 2 travellers |
|---|---|---|
| Airline change fee | $0 | $0 |
| Difference in fare | $40 | $80 |
| Our post-ticketing service fee | $75 | $150 |
| Total to pay | $115 | $230 |
This is an example only. Airline fees and the fare difference for your booking depend on your fare rules and the new flights you choose.
5When we don't charge a fee
We don't charge a post-ticketing service fee:
- If you cancel within 24 hours of booking and the airline still allows your ticket to be voided — please contact us as soon as possible, as airlines only allow voiding for a short time
- If the airline cancels your flight or significantly changes its schedule, and we rebook you or process your refund
- If you asked for a refund or waiver and the airline does not approve it — any fee you paid us for that request is returned
- If we made a mistake in your booking — we will correct it at no cost to you
6Airline fees and fare differences
Airlines set their own rules for changes and cancellations. Depending on your fare, the airline may charge its own change or cancellation fee, and you may need to pay the difference if your new flights cost more. If your new flights cost less, whether you get the difference back — as a refund or a travel credit — depends on the airline.
7Hotels, car rentals and packages
For hotels, car rentals and holiday packages, the supplier's own change and cancellation rules and fees apply. Your travel expert will tell you about any supplier fee — and any service fee from us — before making a change.
8Other terms and conditions
- All refunds, travel credits, changes and waivers are subject to each airline's fare rules, policies and procedures.
- Our fees are charged per traveller, per ticket, each time a change or cancellation is made, and are in addition to any airline or supplier fees.
- Before making any change, your travel expert tells you the total cost and waits for your approval. You only pay the final total you approve.
- Once we have completed a change or cancellation, our fee for that work is non-refundable — except as described in When we don't charge a fee, or where the law requires a refund.
- We may change these fees for future requests. The fees on this page when you make a request will apply to it.
9Contact us
To cancel or change a booking, contact us with your booking reference and the names of the travellers — before your flight departs: