The short version
- We collect the details you give us — like your name, contact details and trip details — to answer enquiries and arrange your travel.
- We share booking details only with those who need them for your trip: airlines, hotels, car rental companies, payment providers and, where required, government authorities.
- We don't sell your personal information. We use Google Ads cookies only to measure our ads, with ad personalization turned off.
- You can ask to see, correct or delete your information, or unsubscribe from our emails, at any time.
1About this policy
This Privacy Policy explains how Travel Vision ("we", "our" or "us") collects, uses, shares and protects your personal information when you visit our website, send us an enquiry, or book travel with us by phone, email or online.
Travel Vision is an independent travel agency based at 4449 Easton Way #200, Columbus, OH 43219. We are responsible for the personal information described in this policy.
2Information we collect
Information you give us
We collect information when you search for travel on our website and send us your details, fill in our contact form, subscribe to our emails, or speak to a travel expert. The table below shows the main types of information and why we need them.
| Information | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email address, phone number | To reply to you and send booking confirmations and updates |
| Trip details | Airports, dates, number of travellers, cabin class, hotel, car rental and package preferences | To find options and send you quotes |
| Traveller details | Full name as shown on passport or ID, date of birth, gender, passport or ID details, frequent flyer and Known Traveler numbers | Required by airlines, suppliers and government authorities to issue tickets and complete bookings |
| Payment details | Card details and billing address | To take payment for your booking |
| Special requests | Mobility or medical assistance needs, meal preferences | To arrange services you ask for |
| Messages | What you tell us by phone, email or our contact form | To help with your request and keep a record of it |
| Technical data | IP address, browser and device type, pages visited, date and time of visit | To keep our website secure and working properly |
If you book for other people, please make sure they agree to you sharing their details with us and that they have read this policy.
Information collected automatically
Like most websites, our web server automatically records technical information when you visit, such as your IP address, browser type and the pages you view. We use this only to keep the website secure and working properly. See Cookies and browser storage below.
Information from others
We may receive information about your booking from airlines and other travel suppliers — for example, schedule changes or cancellations — and from people who book travel on your behalf.
3How we use your information
We use your personal information to:
- Respond to your enquiries and send you travel options and quotes
- Make, change and manage your bookings, and take payment
- Send booking confirmations, e-tickets and important updates about your trip
- Provide customer support, handle refunds, Price Match Promise claims and complaints
- Send marketing emails, but only if you have subscribed
- Protect our website and customers from fraud and misuse
- Meet our legal and regulatory obligations — for example, the U.S. Transportation Security Administration's Secure Flight program, which requires your full name, date of birth and gender for flights to, from or within the United States
- Keep business, tax and accounting records, and improve our services
4Sensitive information
Some requests may reveal sensitive information — for example, health or mobility needs when you ask for special assistance, or religious beliefs through a meal request. We use this information only to arrange the services you ask for, with your consent, and share it only with the airline or supplier that will provide them.
7Marketing emails
If you subscribe to our emails, we will send you fare alerts, offers and travel news. You can unsubscribe at any time by using the link in any marketing email or by contacting us. Even if you unsubscribe, we will still send you messages about your bookings.
8How long we keep it
- Enquiries that don't lead to a booking: for as long as needed to respond to you, and for up to 2 years afterwards for our business records
- Bookings: for as long as needed to provide your travel and to meet our legal, tax and accounting obligations
- Email subscriptions: until you unsubscribe
When we no longer need your information, we delete it or make it anonymous. You can ask us to delete your information sooner — see Your privacy rights.
9Keeping your information safe
We use reasonable technical and organizational measures to protect your personal information, including encrypted (HTTPS) connections to our website and limiting access to staff who need it to help you. We use payment card details only to process your payment. No method of sending or storing information over the internet is completely secure, so we cannot guarantee absolute security.
10International transfers
If you book international travel, we need to share your details with airlines, hotels, other suppliers and authorities in the countries you travel to or through. Privacy laws in those countries may differ from those in the United States, but we share only the information needed for your trip.
11Your privacy rights
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information
- Opt out of marketing emails at any time
- Object to or restrict certain uses of your information, or receive it in a portable format
- Appeal our decision if we decline your request
Residents of some U.S. states, such as California, and people in the European Union and United Kingdom may have additional rights under their local laws. To make a request, contact us using the details below. We may need to verify your identity before we act on it, and you can ask someone to make a request on your behalf if you give them written permission. We will not treat you differently for exercising your rights.
Please note that we may need to keep some information — for example, records of completed bookings — to meet legal requirements, and that deleting information may stop us from managing an upcoming trip.
12Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. When a parent or guardian books travel for a child, we collect the child's details only to arrange that travel. If you believe a child has sent us personal information, please contact us and we will delete it.
13Links to other websites
Our website links to other websites, such as airline baggage pages. We are not responsible for their content or privacy practices, so we encourage you to read their privacy policies.
14Changes to this policy
We may update this Privacy Policy from time to time — for example, if we add new services or the law changes. We will post any changes on this page with a new "Last updated" date, and we will let you know about significant changes where appropriate.
15Contact us
To make a privacy request, or if you have any questions about this policy, please get in touch: