Price Match Promise

1How it works

We work hard to find you a great price. If, within 24 hours of your booking being confirmed, you find the same flights available for a lower total price on another US website, we will refund the difference — as long as your claim meets the conditions on this page.

1. Book with usBook and pay for your flights with Travel Vision as usual.
2. Find a lower priceWithin 24 hours of your booking confirmation, find the same flights for less.
3. Tell usSend us the details. If your claim qualifies, we refund the difference.

2What qualifies

To qualify, the lower price must be for exactly the same trip you booked with us, including:

• The same airline, flight numbers, dates and departure times
• The same departure and arrival airports
• The same cabin and fare type, with the same baggage allowance, change and refund rules
• The same number and type of travellers (adults, children and infants)

The lower price must also:

• Be the total price in US dollars, including all taxes and fees, compared with the total price you paid us for your flights
• Be publicly available and bookable on a US website — an airline's website or a US-based online travel agency — when you make your claim
• Be one that we can see and verify ourselves

Your booking with us must be confirmed and paid for, and your claim must reach us within 24 hours of the time on your booking confirmation.

3What isn't covered

The Price Match Promise does not apply to:

• Prices that require a login, membership or loyalty status, or a corporate, student, military or other special discount
• Prices that use a promo code, coupon, voucher, gift card, travel credit, miles or points
• "Opaque" or mystery fares, where the airline or flight times aren't shown until after you book
• Flights sold as part of a package or bundle with a hotel, car rental or other service
• Prices from auction or bidding websites, or from websites outside the United States or in another currency
• Prices that are clearly a mistake, or that are no longer available when we check
• Group bookings of 10 or more travellers
• Differences caused only by optional extras, such as seats, bags or insurance
• Bookings that have already been changed, cancelled or used
• Hotels, car rentals and holiday packages

4How to make a claim

Contact us by phone or email within 24 hours of your booking confirmation and include:

• Your Travel Vision booking reference and the lead traveller's name
• A link to the website where you found the lower price
• A screenshot of the final price page — before payment — showing the flights, the travellers and the total price including taxes and fees
• The date and time you found the lower price

We can only verify a price while it is still available, so please contact us as soon as you find it.

5What happens next

A travel expert will check your claim and let you know the outcome. If it qualifies, we will refund the difference between the total price you paid us for your flights and the lower total price, to your original payment method. Your bank or card provider may take a few days — or up to one billing cycle — to show the refund on your statement.

If your claim doesn't qualify, we will explain why.

6Other conditions

• One price match claim is allowed per booking.
• Your booking stays exactly as it is — the price match does not change your flights or your fare rules.
• If you later cancel or change your booking, any refund or fee is worked out using the price you paid after the price match.
• We may refuse claims that we can't verify or that appear to be fraudulent or misuse this promise.
• We may change or end the Price Match Promise for future bookings. The terms on this page when you booked will apply to your booking.
• This promise is in addition to your legal rights and does not affect them.

Terms & ConditionsCancellation & Refund PolicyTaxes & Fees

7Contact us

To make a claim, or if you have a question about the Price Match Promise, please get in touch: