The short version
- Everything is delivered electronically. Your e-tickets and confirmations are sent by email — nothing is shipped.
- We issue your booking and email your confirmation within 24 hours of receiving your payment — usually much sooner.
- To protect you from fraud, we may need to verify your payment before we issue tickets.
- If we can't complete your booking as agreed, we'll contact you — and you won't pay for anything you didn't approve.
1What we provide
Travel Vision is an independent travel agency. We arrange and book travel services — flights, hotels, car rentals and holiday packages — that are provided by airlines and other travel suppliers. Our service is fulfilled when your booking is issued and your confirmation is sent to you.
All bookings are delivered electronically by email. We don't send physical tickets or documents, and there are no shipping or delivery charges.
- Confirm and payYour travel expert confirms the itinerary and the total price, and you make your payment.
- We issue your bookingAfter any payment checks, we issue your tickets or reservations with the airline or supplier.
- Get your confirmationWe email your e-ticket or confirmation, usually within a few hours.
2When you'll receive your booking
We issue your booking and email your confirmation within 24 hours of receiving your payment and completing any payment verification. Most bookings are issued much sooner. If you are travelling within the next 24 hours, please tell us — we will issue your booking as a priority.
| Booking | What you receive by email | When |
|---|---|---|
| Flights | E-ticket number for each traveller and the airline confirmation code | Within 24 hours of payment |
| Hotels | Hotel confirmation number and stay details | Within 24 hours of payment |
| Car rentals | Rental confirmation number and pick-up details | Within 24 hours of payment |
| Holiday packages | A confirmation for each part of the package, such as flights and hotels | Within 24 hours of payment |
Delivery can occasionally take longer if we are waiting for payment verification, if an airline or supplier's booking system is unavailable, or if the airline changes the schedule while we are issuing your ticket. If anything delays your booking, we will contact you and keep you updated.
3Payment verification
To protect you and us from card fraud, we sometimes need to verify a payment before we issue tickets. We may ask you to:
- Confirm the booking with us by phone
- Sign a card authorization form
- Provide a copy of a government-issued photo ID, or of the payment card with all but the last four digits covered
We will never ask for your full card number or security code by email. Your booking is issued once verification is complete, and the 24-hour timeframe starts from then. If we can't verify a payment, we may cancel the booking before tickets are issued — in that case you won't be charged, and any payment already taken will be refunded in full.
4What your confirmation includes
Your confirmation email includes:
- The names of all travellers, exactly as booked
- Your itinerary — flight numbers, dates, times and airports, or your hotel, car rental and package details
- The operating airline for each flight, including any codeshare flights
- Your airline confirmation code and e-ticket numbers, or supplier confirmation numbers
- Your fare type and a summary of the baggage allowance and key fare rules
- The total price you paid, including all taxes and fees
Please check your confirmation as soon as you receive it — especially that every name matches the traveller's passport or ID — and tell us straight away if anything is wrong. You can also use your airline confirmation code to check in, choose seats or view your booking on the airline's website.
5If your confirmation doesn't arrive
If you haven't received your confirmation within 24 hours of payment, please check your spam or junk folder, and make sure the email address you gave us is correct. If you still can't find it, contact us and we will resend it straight away.
6If we can't complete your booking
Occasionally, a fare or seat can sell out, or an airline can change its price, before we are able to issue your ticket. If that happens, we will contact you before doing anything else and offer you the best available alternatives.
We will never charge you more than the price you approved without your agreement. If you choose not to accept an alternative, we will refund any payment we have taken for that booking in full, to your original payment method.
7Changes, cancellations and refunds
Because our services are delivered electronically, there are no returns. If you need to change or cancel a booking after it has been issued, the airline's or supplier's rules apply, and fees may apply. Our Cancellation & Refund Policy explains how changes, cancellations and refunds work.
Cancellation & Refund PolicyPost-Ticketing Service FeesTerms & Conditions
8Help before and during your trip
Our service doesn't end when your confirmation is sent. If an airline changes or cancels your flight, we will contact you using the details you gave us and help you with the options. If your plans change, or you have a question about your booking, please contact us with your booking reference.
9Contact us
If you have a question about your booking or this policy, please get in touch: