The short version
- We're an independent travel agency. We arrange travel that is provided by airlines, hotels, car rental companies and other suppliers.
- A booking is confirmed only once you accept the final price, we receive payment and — for flights — your ticket is issued.
- Airline and supplier rules apply to changes, cancellations, baggage and refunds, and fees may apply.
- Please check that every name matches the traveller's passport or ID, and that everyone has the documents they need.
1Agreement to these terms
These Terms and Conditions apply when you use the Travel Vision website or make an enquiry or booking with us — online, by phone or by email. By using our website or services, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use our website or services.
You must be at least 18 years old and legally able to enter into a contract to make a booking. If you book for other people, you confirm that you have their permission to do so and that you will share these terms with them.
2About Travel Vision
Travel Vision is an independent travel agency. Our travel experts help you compare and book flights, hotels, car rentals and holiday packages. We act as an agent for the travel suppliers who provide these services.
3Using our website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not:
- Use the website in any way that breaks applicable local, national or international laws
- Make speculative, false or fraudulent enquiries or bookings
- Send unsolicited advertising or promotional material
- Try to gain unauthorized access to our website, systems or data
- Use automated tools to scrape, copy or extract content from the website
4Enquiries and quotes
Searching on our website or sending us an enquiry does not create a booking. When you contact us, a travel expert will check live availability and send you options and prices. Quotes are based on availability at that moment and can change until your booking is confirmed.
5Bookings and payment
A booking is confirmed only when all of the following have happened:
- You have accepted the itinerary and the final price confirmed by your travel expert
- We have received your payment, or the payment has been authorized
- For flights, the ticket has been issued — we will send you an e-ticket or confirmation by email
You authorize us to charge your chosen payment method for the amount you accepted. Depending on how your booking is processed, the charge may come from us, from the travel supplier, or both, and may appear as more than one transaction on your statement.
Please check your confirmation as soon as you receive it and tell us straight away if anything is wrong. Some details, such as names, can be hard or costly to change after ticketing.
6Prices, taxes and fees
Prices shown on our website are indicative, per person and in US dollars unless stated otherwise. Your travel expert will confirm the full price — including all applicable taxes, fees and any service fees — before you pay.
Prices can change before your booking is confirmed because of airline pricing, availability, taxes, fuel surcharges or currency changes. Once your booking is confirmed and paid, the price will not change, except where a government tax or charge is introduced or changed and we are legally allowed to pass it on.
7Airline and supplier terms
Your travel services are provided by the airline, hotel, car rental company or other supplier, under that supplier's own terms and conditions — for example, an airline's conditions of carriage and fare rules. These terms form part of your booking, and we recommend that you read them.
Suppliers are responsible for providing the services you book. They may change schedules, aircraft, routes or services, and they decide how delays, cancellations, overbooking and baggage are handled. If a supplier makes a change to your booking, we will let you know and help you with the options available.
8Changes, cancellations and refunds
Whether you can change or cancel a booking — and whether you can get a refund — depends on the fare rules and the supplier's policy. Many airline tickets are non-refundable or allow changes only for a fee plus any difference in fare.
To change or cancel a booking, please contact us by phone or email. Supplier fees and fare differences apply, and our post-ticketing service fees may also apply. Refunds, where available, are paid once we receive them from the supplier. Full details are in our Cancellation & Refund Policy.
9Names and travel documents
Every traveller's name must be entered exactly as it appears on the passport or government-issued ID they will travel with. Name corrections may not be possible, or may involve fees.
You are responsible for making sure that every traveller has a valid passport, any required visas, health documents and anything else needed for the trip, and that you meet the entry rules of every country on your itinerary. We are not responsible if a traveller is refused boarding or entry because of missing or invalid documents.
10Travel risks and insurance
Travel involves risks. We strongly recommend that every traveller buys suitable travel insurance covering medical emergencies, trip cancellation, delays and lost baggage. We are not responsible for events beyond our reasonable control, such as severe weather, natural disasters, strikes, political unrest, pandemics or government restrictions.
11Intellectual property
All content on this website — including text, graphics, design and our logo — belongs to Travel Vision or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce or distribute it without our written permission. Airline names and logos are trademarks of their respective owners.
12Third-party links and advertising
Our website may contain links to third-party websites and may show advertisements from third parties, such as Google. We do not control and are not responsible for their content, products, services or privacy practices, and a link or advertisement does not mean we endorse them.
13Disclaimer of warranties
This website is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties of any kind, express or implied, that the website will be uninterrupted, error-free, secure or free of viruses, or that information on it is complete or accurate. See our Disclaimer for more information.
14Limitation of liability
To the fullest extent permitted by law, Travel Vision will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or services, or from the acts, omissions or decisions of travel suppliers.
Our total liability for any claim relating to a booking will not be more than the amount you paid to us for the service that gave rise to the claim. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law.
15Indemnity
You agree to compensate Travel Vision for any losses, costs or claims that arise because you broke these terms, provided false information or misused our website or services.
16Privacy
We use your personal information to handle your enquiries and bookings, and we share it with travel suppliers where needed to provide your travel services. Our Privacy Policy explains how we collect, use and protect your information, and forms part of these terms.
17Governing law
These Terms and Conditions are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules.
18Changes to these terms
We may update these terms from time to time. Changes take effect when they are posted on this page with a new "Last updated" date. The terms in force when you made your booking will apply to that booking.
19Contact us
If you have any questions about these Terms and Conditions, please get in touch: